Maintaining Workers Knowledgeable And Prospects Completely happy
Ziggy’s Dwelling Enchancment is a Spokane, Washington staple, with places now unfold out throughout the Pacific Northwest. They provide a plethora of merchandise for do-it-yourselfers, in addition to extra hands-on providers for individuals who want a bit additional assist upgrading their homes into the houses of their goals. Ziggy’s has lengthy prided itself on a can-do perspective, an innate perception that its employees and prospects alike can accomplish something they need as long as they’ve the proper assets. And Ziggy’s discovered the proper useful resource they wanted to perform their studying, onboarding, and compliance objectives after they discovered Cornerstone. They used Cornerstone to empower their workers to be taught every part they wanted to succeed on the job, they usually’re nonetheless getting increasingly from the partnership.
Constructing A Basis For Worker Training
Ziggy’s started when Vern “Ziggy” Ziegler opened a one-stop dwelling enchancment store in his hometown of Spokane. Since that first location opened in 1965, they now make use of over 250 individuals at six retail places and one manufacturing department unfold all through each Washington and Idaho. It grew to become obvious early on that this form of development required deeper integration between shops, along with a web based LMS platform.
“One of many most important challenges that wanted to be addressed was to ascertain constant practices for onboarding new hires throughout a number of places,” stated Ziggy’s Coaching Supervisor Jordan Worthington. “Second to that was to have a constant technique to deploy common compliance coaching and have the ability to preserve good information of the coaching.”
As well as, Ziggy’s enlargement as an organization meant a wider stock than ever earlier than. The gross sales workforce members now have regularly rising lists of merchandise to remember as they assist prospects meet their dwelling enchancment wants.
Ziggy’s knew they wanted an LMS that would scale with their development. And so they discovered that Cornerstone was that LMS. In accordance with Worthington, “I had sat by way of quite a few demos, and Cornerstone appeared to be the proper match for us. I didn’t know at the moment how excellent a match it might be.”
True to the house enchancment firm’s DIY spirit, Worthington was in a position to make use of Cornerstone to construct a web based compliance coaching program from the bottom up that additionally had extra studying alternatives for Ziggy’s workers.
Using Software program For Laborious Hat Tasks
Regardless of dwelling enchancment’s generally rugged and earthy picture, Ziggy’s knew the significance of utilizing on-line assets to satisfy real-world wants. As they introduced in new hires, they realized it was important to make use of a product able to fulfilling their wants as effectively as potential.
“The times of ‘tie your boots and get to work’ are lengthy gone,” noticed Worthington. “Potential hires and new workers predict to obtain a sure degree of care, consideration, and construction as they begin their employment with companies. With the ability to introduce ourselves, specific our expectations, get some compliance carried out, and provides some fast tips about becoming a member of our workforce was needed if we have been going to draw and retain good workers.”
With Cornerstone’s assist, Ziggy’s was capable of streamline their onboarding course of in addition to supply fixed help for additional ability constructing. They used Cornerstone to supply intuitive and easy-to-understand compliance coaching programs.
Maintaining Workers Knowledgeable And Prospects Completely happy
Nonetheless, Worthington realized that onboarding was simply the tip of the iceberg. He knew the regular enhance of recent merchandise at Ziggy’s meant it was important for workers to remain abreast of incoming stock.
“After surveying some workers, there was a lacking hyperlink between our buying division and our gross sales workforce,” he stated. “That lacking connection induced new merchandise to get missed. It’s arduous to promote a product to prospects if you end up unaware of what the product is or if we inventory it.”
To resolve this downside, he arrange new product alerts on Ziggy’s Cornerstone Learner Dwelling banner. Now, workers can keep updated in actual time and be prepared to tell prospects in regards to the newest and best merchandise.
Assembly Particular Studying Wants
Ziggy’s knew they wanted an LMS able to addressing wants particular to their business. They have been looking out for one thing with an excessive amount of adaptability, an unlimited library of preexisting content material they may complement with extra coaching supplies. Given the character of their enterprise, this meant coaching workers for needed certifications—usually involving bodily duties or above-and-beyond security measures—along with customer support and gross sales coaching.
Worthington defined, “There are numerous certifications that workers want to have the ability to work for us. Forklift coaching, first assist, fireplace extinguisher, lock-out tag-out, and dangerous chemical compounds are required for many workers. With Cornerstone, I used to be capable of set assigned dates for these programs through the use of numerous teams.”
That was only the start. Ziggy’s was then capable of velocity alongside this important certification coaching by benefiting from Cornerstone’s automation capabilities. When new hires come on board, they enter the system instantly and obtain reminders to finish their needed coaching. As they transfer from one degree to the subsequent, workers robotically obtain new trainings without having for handbook supervision.
Shoring Up Security At Firm Areas
After implementing Cornerstone, Ziggy’s was additionally capable of enhance its routine office security trainings. Given workers at their places work with heavy equipment, hazardous chemical compounds, and different probably harmful tools, this improved coaching ensured employees felt snug and knowledgeable whereas on the job. Throughout occasions of elevated COVID-19 security measures, Ziggy’s workers used Cornerstone to assist them and their prospects keep protected, with learnings associated to masking, social distancing, and different associated illness prevention measures.
“An enormous win for us has been our security coaching,” Worthington stated. “Now we have been doing month-to-month security coaching for about two years now. It developed into security committees at every location, in addition to our Cornerstone coaching. Now we have lowered our expertise issue 12 months over 12 months and decreased office accidents by over half.”
Lowering office accidents by such a steep metric was only one profit. Ziggy’s additionally used Cornerstone to accrue a digital paper path of normal compliance coaching for every worker. Within the occasion of an unlucky accident, Ziggy’s administration felt safe that they did their utmost to maintain employees protected whereas additionally granting the group elevated legal responsibility safety. In a single remoted circumstance, Ziggy’s acquired a Good Religion low cost from security regulators, lowering citations by half attributable to their lengthy monitor document of implementing security schooling with Cornerstone.
Discovering Assist Alongside The Manner
As for Worthington’s personal expertise working to implement Cornerstone, he couldn’t be happier. He knew he needed to carry Ziggy’s into the twenty first century, forgoing inefficient and analog coaching strategies for an up-to-date digital LMS.
“I knew that we would have liked a way to trace coaching. Now we have a small HR division. I’m it for coaching…and I hadn’t been turned onto Studying Administration Programs at that time. I used to be fully new to this kind of function and what’s on the market,” he defined.
Colleagues really useful Cornerstone to him, and he took to its simplicity and flexibility quick. “We’re arrange with a number of price facilities, however we’re extra of a horizontal [rather] than a giant vertical hierarchy,” he stated. “Cornerstone will work nice for that massive hierarchy as effectively, however I wanted to simplify it a bit bit, and I used to be in a position to try this.”
Worthington additionally got here into his profession as a coaching supervisor with out a lot expertise in the best way of Studying and Growth or studying methods. He labored for Ziggy’s as a manufacturing foreman after which as an assistant supervisor for nearly ten years previous to taking the helm as head of inner coaching. After preliminary trepidation, he rapidly realized Cornerstone would additionally assist him hit the bottom operating in his new function.
“Working with Amber Lambirth on implementation was nice. She was type and really affected person,” he stated of his Cornerstone rep. “That helped me be a assured admin with zero expertise. Confidence was completely needed when it got here to pitching new concepts to management with the path we may and would take utilization.”
Trying Ahead To Future Worth
Ziggy’s partnership with Cornerstone remains to be in its early phases, and Worthington seems to be ahead to benefiting from the software program to develop the enterprise in new methods. He’s already planning methods to combine different Cornerstone merchandise into completely different areas of the corporate as a complete.
“Many of those methods, whether or not [they] be LMS, HRIS, or ERPs, are constructed on the identical issues: customers, consumer teams, permissions, and website configuration,” he stated. “Having that have with Cornerstone led to having nice conceptual data when it was time to work with the opposite numerous methods in our group.”
As an illustration, Worthington has taken benefit of the Cornerstone Microsoft SharePoint integrations to supply a relentless stream of recent trainings and academic info to employees throughout all places. “I’m constructing SharePoint newsletters [with] one, two, three, or 4 modules inside [them] that take [staff members] straight into Cornerstone, so we are able to direct our learners to one thing that we would like them to be at the moment. After which we incentivize them by way of what they’re and what they’re getting completed or what they’re getting completed by way of that platform into Cornerstone,” he stated.
For Worthington and Ziggy’s, there’s all the time room for enchancment—that’s what their enterprise is all about. With Cornerstone, they now have a coaching platform as amenable to DIY tweaks and upgrades as any of their prospects’ dwelling tasks.
“Cornerstone gave me confidence in my work,” Worthington stated. “It gave me an outlet for my L&D creativity, and it gave me a future in organizational growth and administration.”
Article penned by David Beaton.
Initially revealed at www.cornerstoneondemand.com.